123-Transporter's Insolvency Leaves Thousands of Customers in Deposit Limbo
Customers of 123-Transporter have been grappling with unrefunded deposits and unclear contract penalties for weeks. The company's recent insolvency has exacerbated these concerns, with thousands of customers worried about their refunded deposits. Meanwhile, Obi and Hornbach have terminated their cooperation with the company following numerous customer complaints and investigations into serious commercial fraud and embezzlement against its CEO.
123 Shared Mobility GmbH, operating under the name 123-Transporter, has been facing a storm of criticism from customers who claim they have not received refunds for their deposits. The company's financial struggles have led to its insolvency, leaving customers uncertain about the future of their money. The company's handling of deposits has also come under scrutiny, with concerns that they may not have been kept separately, potentially affecting customers' ability to retrieve them in insolvency.
The company's contract penalties have also been a source of contention. Debited for offenses like speeding or smoking in the vehicle, these penalties have been criticized by consumer advocates as opaque and grossly disadvantageous. Customers can attempt to recover unauthorized debits through a chargeback with their bank, although there is no legal claim to this.
Following numerous customer complaints and investigations, Obi and Hornbach have terminated their cooperation with the company. The company's CEO is currently under investigation for serious commercial fraud and embezzlement. The company has offered a 20% quota to its creditors within two years, with claims to be filed by December 31. The VKI has also filed three lawsuits against the company due to suspected unfair business practices and grossly disadvantageous standard terms. The inspection resolution is scheduled for January 15, 2026, and the vote on the restructuring plan for January 29, 2026.
Thousands of customers are left in limbo, worried about their refunded deposits following 123-Transporter's insolvency. While the company has proposed a restructuring plan, the outcome remains uncertain. Customers are advised to file their claims by December 31 to potentially receive a 20% quota. The ongoing legal proceedings and investigations may provide further clarity on the company's practices and the fate of customers'deposits.
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