Can I receive a train refund in Italy if it gets canceled due to workers' strikes?
Hop on the Italian rails without a hitch, or get your money back if they're on strike!
Strikes on national rail services in Italy are a common occurrence, whether you're a resident or a frequent visitor. Here's what you need to know about refund policies if your journey gets cancelled.
In the event of a strike, it's essential to understand your rights as a passenger:
If your pre-booked journey is cancelled due to a strike:
Italo:
Booked your journey with Italo, and the strike caused a cancellation? Don't worry; your ticket price will be automatically refunded within 30 days in the form of a voucher for future purchases or as travel credit in your Italo Wallet (if you're enrolled in the Italo Plus program). You'll be notified of the refund via email, and you can 'cash in' any voucher or credit over €4 by following the instructions included in the email.
Trenitalia:
Trenitalia, operating services such as Frecciarossa and Intercity, allows passengers to get a full refund if the cancellation is due to a strike and the amount to be refunded is over €4. Refunds for €4 or less are not issued by the operator.
If you hold an electronic ticket, the refund is processed automatically following a cancellation. If you have a paper ticket, you must request a refund at the Trenitalia desk of your nearest train station or by filling out the online form.
Trenord:
For Trenord, regional services in the northern Lombardy region, passengers are entitled to a full refund if their journey is cancelled because of a strike and the amount in question is over €4. Refund requests must be made within 30 days of the relevant cancellation.
In case of round-trip tickets, if the cancellation affects the first leg, passengers can request a refund for both parts or keep the return ticket. You can request a refund at a Trenord desk, on their website, or by filling out and sending the form to the Trenord Ufficio Rimborsi.
Remember, it's always best to check with the respective train operators for specific details and updates on strike schedules and refund policies. Keep monitoring our strike news section for the latest updates! After all, an informed traveler is a happy traveler!
Happy commuting, and here's to smooth train journeys in Italy!
[2] Source: Trenitalia website[4] Source: Trenord website
- If a strike disrupts your planned trip on Trenitalia's Frecciarossa or Intercity services, you can receive a full refund for ticket losses exceeding €4.
- Passengers on Trenord regional services, specifically in the northern Lombardy region, are entitled to a full refund for strike cancellations over €4, but within 30 days of the cancellation.
- If your Italo journey is cancelled due to a strike, your ticket price will be automatically refunded within 30 days as a voucher or travel credit in your Italo Wallet (if you're an Italo Plus member).
- In case of transport problems due to strikes in Rome, Milan, or anywhere in Italy, maintaining awareness of upcoming strikes and refund policies can help ensure a hassle-free journey for citizenship and visiting travelers alike.
