Disarray in energy billing at EWR, the local supplier, in the town of Worms
In the Rhineland-Palatinate region of Germany, the Electricity Works of Rheinhessen (EWR) is currently grappling with a significant challenge: delayed or incorrect bills for over 20,000 customers. The Consumer Protection Center of Rhineland-Palatinate has already received 50 complaints about these billing issues, and the situation has raised concerns among EWR's customers.
One of the affected customers is Klaus Beer from Ober-Hilbersheim, who has reportedly been unable to clarify his billing issues through phone or in-person at the customer center. According to reports, employees of a security company at EWR's customer center allegedly turned away Beer, instructing him to write an email.
Another customer, Dr. Klaus Beer (no relation to Klaus Beer), has allegedly been cheated out of around 9,000 euros in feed-in compensation for his photovoltaic system, instead receiving a bill for 13,000 euros. Mathias Machmer, a lawyer from Worms, is actively dealing with this case and others like it at EWR.
The billing problems at EWR are attributed to several factors, including the energy price brake and the merger with the Alzey energy company e-rp. The extensive changes required for these events have reportedly caused EWR's internal billing software to be faulty.
EWR board member Dieter Lagois revealed this information in an interview with a specific website, stating that the company is currently not on new paths but facing challenges. However, Lagois also revealed that the situation is expected to be resolved by the end of September.
According to Lagois, the resolution will involve addressing the lack of staff among the few companies capable of handling the necessary software changes. EWR has issued a cease and desist declaration and promised to resolve the problems by the end of September.
The Consumer Protection Center of Rhineland-Palatinate remains unsure about the feasibility of the promised resolution, citing the complexity of the issues at hand. Despite this uncertainty, EWR customers should receive normal bills again after the resolution of the billing issues.
Meanwhile, Dr. Christian Gerd Kotz, a lawyer actively supporting EWR customers with unclear invoices, is working tirelessly to help affected customers navigate this difficult situation. His efforts include representing a client who received a 13,000 euro bill despite being cheated for 9,000 euros and unpaid compensation for several years for his photovoltaic system.
EWR is using the advertising slogan 'Energie auf neuen Wegen' to attract customers, but the current billing issues may cast doubt on the company's ability to deliver on its promises. As the situation unfolds, affected customers and the Consumer Protection Center will be closely monitoring EWR's progress towards resolving the billing issues.
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