"Initial Impressions: The New Manager in the Customer Service Centre"
In the bustling town of Attendorn, Sparkasse Attendorn-Lennestadt-Kirchhundem is on the lookout for a new addition to its customer service team. The bank is hiring a First Impression Director, also known as a Customer Service Representative (m/f/d), to serve as the first point of contact for clients, provide excellent customer service, and promote the bank's products and services.
Job Description
As a First Impression Director, you will be responsible for handling customer queries, resolving issues, and ensuring customer satisfaction. Your role will also involve promoting the bank's products and services, often requiring strong sales skills and knowledge of banking products. You will be expected to handle customer complaints efficiently, maintain a professional demeanor, and work closely with other departments to achieve seamless customer service and branch goals.
Requirements
Strong communication skills are essential for this role, as you will be interacting with customers on a daily basis. While familiarity with banking products and services is beneficial, it is not necessarily required, as training may be provided for new hires. Problem-solving skills, flexibility, teamwork, and a background in customer service or retail banking are also advantageous.
Opportunities for Career Changers and Professionals
This role can serve as an excellent entry point into the banking sector for career changers, provided they have relevant transferable skills like customer service experience. For professionals already in banking, this position could be an opportunity to specialize in customer-facing roles or to transition into a leadership position within the customer service department.
Details of the Offer
The position is available on a full-time or part-time (50% or more) basis. The offer includes 32 statutory vacation days, plus up to 22 additional days through salary conversion. Other benefits include company health insurance, a company pension scheme, capital-forming benefits, and a performance-based bonus.
To apply, visit www.sparkasse-alk.de/bewerbung. For inquiries, you can contact Sylvia Gante at [email protected] or 02721/606-4701.
The Sparkasse Attendorn-Lennestadt-Kirchhundem Board of Directors is located at Kölnstraße 105, 57439 Attendorn. Four more jobs are available at Sparkasse Attendorn-Lennestadt-Kirchhundem, and the role involves handling customer inquiries via phone and digital channels, supporting sales by identifying opportunities and actively scheduling appointments, and conducting telephone banking.
The ideal candidate is motivated and eager to learn new tasks. To find the exact requirements for this specific role, it would be best to contact the bank directly or check their official job listings. Additional benefits can be found on the Sparkasse Attendorn-Lennestadt-Kirchhundem website.
One way to enhance one's career in finance and lifestyle could be through this job opportunity as a First Impression Director at Sparkasse Attendorn-Lennestadt-Kirchhundem, which offers a chance for career changers to enter the banking sector or for professionals to specialize in customer service roles, potentially leading to leadership positions. This business position involves promoting the bank's products and services, resolving customer issues, and ensuring satisfaction while handling one-way interactions via phone and digital channels.
