IT's Role in Strategy and Tech Purchasing Remains Strong, Focus Shifts to People-Centric Tech
After three years, IT remains a key influencer in strategy and technology purchasing, ranking in the top 5 alongside the executive board and finance departments. The rise of 'shadow IT' has shifted focus towards people-centric technology, integral to most organizations' IT strategy.
In 2012, predictions hinted at decentralized IT decision-making, driven by influencers like HR and marketing. However, a 2018 CCS Media study found the IT Operations Team, IT Security Team, and IT Management Team to be the most involved in strategy and purchasing decisions.
To succeed, IT departments must reprioritize tech deployments, understanding that people's needs come first. They must bridge gaps between existing infrastructures, desired technology, and employee skills and expectations for successful innovation. By addressing these priorities, organizations hope to achieve faster business growth, better collaboration, improved customer service, and a more empowered workforce.
Organizations are prioritizing IT spend on innovation, enhanced customer experience, big data, and enabling a flexible workforce. Forward-thinking IT teams, adjusting their approach to technology deployments, listen to business requirements and enable desired solutions. To succeed, IT teams must identify end-user pain points, develop strategies to unify IT infrastructure, and adapt to rapidly changing employee requirements and new technology.
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