Job and Community Affairs
Sparkasse Freiburg-Nördlicher Breisgau, a well-established savings bank in the region, is currently seeking a Customer Service Advisor to join their team. The role offers a competitive salary range of €44,000 - €56,000 per year, depending on experience.
The successful candidate will be responsible for proactive and reactive case-closing advice, telephone sales, and identifying needs for cross-selling approaches. They will also support customers in completing products directly online and process customer orders and inquiries via various channels, including e-fax, email, internet branch, S-app, and text chat.
To be considered for the role, applicants should have completed training as a bank clerk or equivalent experience in the financial sector. They should be flexible, have initiative, and team spirit, and possess strong communication skills with a customer-oriented approach. A good knowledge of financial products and services is essential, as is competence in handling customer inquiries efficiently. Candidates should also be fluent in German, with additional language skills being a plus.
In terms of responsibilities, the Customer Service Advisor will provide advice and support to customers regarding their banking needs, handle account inquiries, transactions, and resolve customer issues. They will also promote products and services relevant to customer needs, maintain and update customer data, ensure compliance with banking regulations and internal policies, and work collaboratively within the branch team to meet service goals.
As a valued employee, the Customer Service Advisor will benefit from structured training and development programs, opportunities for career advancement within Sparkasse, social benefits typical for German financial institutions, such as pension schemes and health insurance contributions, a secure and respected employer with a local community focus, and employee discounts and access to financial products.
Sparkasse Freiburg-Nördlicher Breisgau has an imprint and a website, and interested candidates can find more information about the role and other job openings on their career page. Contact information for Antonia Eichkorn, Personnel Referent, and Caroline Böhler, Head of Business Service Center, is available for any queries.
It is recommended that candidates consult the official Sparkasse Freiburg-Nördlicher Breisgau career page or contact their HR department directly for exact and updated details, as the current search results do not provide specific job posting information.
- The structured training and development programs offered by Sparkasse Freiburg-Nördlicher Breisgau can provide valuable opportunities for personal-finance education and career advancement in the business of finance.
- In addition to a competitive salary and social benefits, the Customer Service Advisor role at Sparkasse Freiburg-Nördlicher Breisgau offers opportunities to support customers with their financial needs and gain expertise in personal-finance products and services.
