NTT DATA & AWS Team Up to Transform CX with AI-Powered Solutions
NTT DATA and Amazon Web Services (AWS) have joined forces to revolutionize customer experience (CX) across various industries. The collaboration, announced today, aims to accelerate the global adoption of AI-powered CX solutions.
The new initiative will concentrate on sectors with intricate customer lifecycles, such as financial services, healthcare, telecommunications, and retail. The platform, built on Amazon Connect, will offer tailored solutions ranging from voice and digital channels to reporting and analytics, AI-enabled services, and seamless integrations with existing business applications.
NTT DATA will lead global delivery, implementation, hosting, security, and ongoing managed services for these joint solutions. The company has sought this strategic collaboration to hasten the worldwide adoption of AI-based CX solutions. NTT DATA will integrate Amazon Connect's AI features into its MCX platform, enabling more personalized and efficient customer interactions.
The collaboration launches immediately, with joint solutions expected to roll out to clients in the coming months. The modular platform, MCX for Connect, is designed to accelerate CX transformation across industries. The collaboration will create and deliver AI-powered contact center solutions globally, leveraging advanced technologies including AI, machine learning, and advanced analytics.
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